top of page

privacy policy

Who we are

Our website address is:

1. Information We Collect

When you use the Services, we collect the following types of Information:

a. Information We Collect About You.

We collect various information about your use of our Services, including but not limited to your internet connections, computer equipment, web browsers, the URLs of sites visited before using or accessing our Site, and other similar information about traffic and usage, as you navigate to, through, and away from our Site. This is called “Non-Personal Data” because it does not identify you, but provides insights to us regarding your use of the Services.

We use automated information collection tools, such as Cookies and Web Beacons, to collect certain types of Non-Personal Data. You can set your browser to reject cookies, but that may limit your use of some convenience features on the Services. 

Web Beacons are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, and to monitor how many visitors view our Services. Unlike Cookies, which are stored on the device, Web Beacons are typically embedded invisibly on web pages or in an e-mail.

Log Data refers to certain information about how a user (including both account holders and non-Account holders) uses our Services. Log Data may include information such as a user’s Internet Protocol address, browser type, operating system, the pages or features of our Services to which a user browsed and the time spent on those pages or features, search terms, the links on our Services that a user clicked on, and other statistics.

You may be given the option to receive push notifications while using our Services. In order to serve push notifications, we may need to collect your IP address and a persistent identifier from your device. You can turn off push notifications in your device settings.

Personal Data and Non-Personal Data are collectively referenced as “Data.”

b. Information You Provide.

When you register to use our Services, respond to communications (e.g., surveys, requests for feedback), contact us via phone, e-mail, postal mail, or inquiry and signup forms, and so on, we will collect certain types of the information you provide us. This may include your first and last name(s), mailing address, e-mail address, phone number, organization, payment information, geolocation information, and/or your IP address. By using the Services, you may also choose to disclose or provide your communication preferences, your physical location, and your demographic information. You may also be asked to provide your billing information, for example, when you make a donation, sponsor an animal, join the Big Love's Sanctuary's VIP Program, or make a purchase on or through the website. This information, including a credit card number and billing address, may also be collected. You may also provide information through certain online campaigns run through third parties, such as first and last name(s) and e-mail addresses, which information may be provided to us by these third parties. This type of data is called “Personal Data” because it can be used to identify you.

Collectively in this Privacy Policy, Personal Data and Non-Personal Data is referenced as “Data.”

In some jurisdictions, such as the United States, an IP address may be considered Non-Personal Data. In the European Economic Area (the “EEA”), for example, an IP address is considered Personal Data under applicable data protection laws. If this is the case, we process Non-Personal Data for the same purposes as Personal Data under this Privacy Policy.

c. Geolocation Information.

You may choose to allow us to access your location by granting the Site access to your location when prompted or through your device’s location services settings. You may change these settings on your device.

When you connect to the Services, we are able to recognize the IP address of the computer providing you with internet access. Our use of this IP address may be to help diagnose problems with our server or otherwise administer our Services. This IP address may also be used to gather broad demographic information. Your IP address is never associated with you as an individual and never provided to another company or organization.

d. Third-Party Social Networking Service(s).

If you choose to access, visit, and/or use any third-party social networking service(s) that may be integrated with our Services, we may receive your Personal Data and other information about you and your computer, mobile, or other device that you have made available to those social networking services, including information about your contacts through those services. For example, some social networking services allow you to push content from our Services to your contacts or to pull information about your contacts so you can connect with them on or through our Services. Some social networking services also allow you to interact with elephant tribute pages and other features of our Site. Your decision to use a social networking service in connection with our Services is voluntary. However, you should make sure you are comfortable with the information your third-party social networking services may make available by reviewing privacy policies of those providers and/or modifying your privacy settings directly with those networking sites/services.

We may obtain Information, including Personal Data, from third parties and sources other than the Site, such as our partners or advertisers. If we combine or associate information from other sources with Personal Data that we collect through the Services, we will treat the combined Information as Personal Data in accordance with this Policy.

e. Tribute Donations.

Donors to Big Love Sanctuary may elect to make their donations on their own behalf or on behalf of another, as a dedication or a gift (“Tribute Donation(s)”). When a donor submits a Tribute Donation, we do not collect or store Information about the tributee; we use the donor’s information to send an acknowledgment of the gift to the donor. The acknowledgment may contain links to help tributees access our Site and Services and/or sign up to receive communications, which the donor may then send to the desired tributee.

f. Physical Mailings.

We use physical mailings, such as pledge cards and inner envelopes, to contact potential and present donors about Big Love Sanctuary and the Services. When you return a physical mailing, we may collect certain types of the information you provide to us. This may include your first and last name(s), e-mail address, mailing address, phone number, organization, and payment information which are added to our donor registry, and we may use this information to send news and other communications from Big Love Sanctuary.  If you navigate to any URLs provided on the physical mailings, we may also collect your IP address and/or geolocation information. If you no longer wish to receive these communications, you may opt-out of receiving such communications through the “unsubscribe” link at the bottom of the communication or by contacting us at privacy  

2. Use of Data

a. For Legitimate Interests.

We use Non-Personal Data collected by clickstream information collection, web pixels, and cookies to store your preferences, improve website navigation, make personalized features and other services available to you, to generate statistical information, monitor and analyze user traffic and usage patterns, monitor and prevent fraud, investigate complaints and potential violations of our policies, to improve the our content and the products, services, materials, and other content that we describe or make available through the Site, and otherwise help administer and improve the Services.

We may identify you from your Personal Data and merge or co-mingle Personal Data and Non-Personal Data. Except as otherwise stated, we may use Information we collect from you for the legitimate business purpose of providing our Services to you, including, but not limited to:


  • to process your donations;

  • to complete your purchase transactions;

  • to respond to your requests and provide user support;

  • to evaluate and improve the content of our Services;

  • to customize the Services to your preferences;

  • to establish accounts to use the Services;

  • to communicate information and promotional materials to you (where you have not expressed a preference otherwise);

  • to check on your account status and maintain record of activities in connection with your use of the Site;

  • to notify you of any changes to relevant agreements or policies;

  • for research analysis;

  • to enforce our agreements, terms, conditions, and policies;

  • to work with our service providers who perform certain business functions or services on our behalf and who are bound by contractual obligations consistent with this Privacy Policy;

  • to prevent or investigate fraud (or for risk management purposes), or to comply with a legal obligation, court order, or in order to exercise our legal claims or to defend against legal claims;

  • to comply with a legal obligation, a court order, or in order to exercise our legal claims, or to defend against legal claims;

  • to conduct aggregate analysis and develop business intelligence that helps us to enhance, operate, protect, make informed decisions and report on the performances of our Services;

  • to describe our Services to current and prospective business partners and to other third parties for other lawful purposes; and

  • for other purposes identified to you and as requested by you (please note that you have the right to withdraw your consent to such use at any time by contacting us via the contact information below).


b. Consent.

If you are a user accessing our Services from within the EEA and we have collected your Personal Data (such user herein referred to as a “Data Subject”) and we have obtained your consent, we may also use your Data in the following ways; and, if you are a citizen of any other jurisdiction, you acknowledge that we may use your information in the following ways:


  • to send e-mail and postal mail to provide you with updates and news;

  • to process any request you make;

  • to process any commercial transaction, including but not limited to fulfilling a donation, order, or subscription request; and

  • to process your Personal Data as described throughout this Policy.


c. Performance of a Contract.

If you have agreed to our terms of use, or other terms of service, and you have created an account, purchased merchandise, signed up for a subscription, or entered into a contest or sweepstakes, we may also use your information:


  • to establish your account to use the Services;

  • to validate your username, e-mail, password, and/or other login credentials;

  • to respond to your requests;

  • to provide you with merchandise you have requested;

  • to fulfill your subscription purchase(s);

  • to fulfill your donation(s);

  • to notify you of your contest or sweepstakes results;

  • to send you e-mail and postal mail supplying you with the most recent service information or to send you information about your order (e.g., order confirmations, shipment notifications, etc.);

  • to notify you of any changes to relevant agreements or policies; and

  • to process your Non-Personal Data as outlined as described throughout this Policy.


3. Data Security

We take reasonable steps online and offline to safeguard the Personal Data that you provide to us, including: Secure Socket Layer (SSL) encrypted connections via HTTPS protocols, data encryption tools, multifactor authentication, access and identity management systems, industry-standard firewalls, regular security updates and patches, and other security safeguards implemented and maintained to protect your Personal Data.

Nonetheless, it is common knowledge that transmission of information via the Internet is not wholly secure, and we cannot guarantee the security of your Personal Data, or any other information, transmitted to or through any of our Services. Any transmission of Personal Data, or other information, is at your own risk. By using our Services, you acknowledge and accept these risks. As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us or that are otherwise provided to us and we cannot be responsible for the theft, destruction, or inadvertent disclosure of information. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Services. Any transmission of information is at your own risk.

If you have any questions about security on our Services, or if you become aware of any unauthorized use of an account, loss of your account credentials, or suspect a security breach, notify us immediately via e-mail at If our security system is breached, we will notify you of the breach to the extent required under applicable law.

4. Rights to Your Personal Data

As a Data Subject, you have the right to request access to your Personal Data as it exists in our records by emailing us at, calling us at (888) 276-3015. You also have the right to rectification, correction, or amendment of your Personal Data if it is inaccurate or incomplete. You may also have the right to erasure of your Personal Data; however, this is not always possible due to legal requirements, and exceptions may apply.

If you are not satisfied with how we manage your Personal Data, you have the right to make a complaint to a data protection regulator.

5. Data Retention

We retain the Personal Data we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our products and services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

If you have questions regarding our retention of user Data, please contact us by e-mailing 


6. Geographic Data Transfers

If you are located outside of the United States, please be aware that your information will be transferred to, processed, and stored in the United States, where it will be treated in accordance with this Privacy Policy and applicable privacy laws in the United States and the EU. These laws may be different from the privacy laws in your country and with regard to which an adequacy decision by the European Commission does not exist.

However, this does not change our commitments to safeguarding your privacy, and we will comply with all applicable laws relating to cross-border data disclosure of your Personal Data.

7.Children’s Privacy

We do not sell products or services for purchase by anyone under the age of thirteen (13). In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we will never knowingly request or solicit Personal Data from anyone under the age of thirteen (13) without verifiable parental consent. In the event that we receive actual knowledge that we have collected such Personal Data without the requisite and verifiable parental consent, we will delete that information from our database as quickly as is practical. We reserve the right to request proof of age at any stage so that we can verify that minors are not using the Service(s).

8. Changes in the Privacy Policy

We reserve the right to modify and update this Privacy Policy at any time by posting an amended version of the statement on our Site. Please refer to this policy regularly. If at any time we decide to use Personal Data in a manner different from that stated at the time it was collected, we will notify you either on the panel home page of our Site or via e-mail.

9. How to Contact Us

Because protecting your privacy is important to us, you may always submit concerns regarding our Privacy Policy. We will attempt to respond to all reasonable concerns and inquiries expeditiously.

If you have any questions or comments about our Privacy Policy, please contact us at:

By e-mail: 

By telephone: (888) 276-3015

By regular mail: Big Love Sanctuary
Attn: Privacy Inquiry
430 CR 254

Georgetown, TX 78633

bottom of page